Acceptable use policy
01Purpose
This is a draft, not legal advice. It was written to match how AMD Cop actually works and to cover what carriers and regulators in the UK, the US and Canada ask for. It has not been reviewed by a lawyer and is not in force. Have counsel qualified in each territory review it before you publish it or rely on it in a carrier application.
This policy sets out what AMD Cop may and may not be used for. It exists because carriers
and regulators in the UK, the United States and Canada expect a published, enforceable
position from anyone whose software touches outbound calling.
02Prohibited use
You may not use AMD Cop, directly or by allowing another party to:
- Place calls that are unlawful where the called party is located.
- Contact numbers on the US National Do Not Call Registry, the UK TPS or CTPS, or the
Canadian National DNCL, without a lawful exemption or documented consent.
- Continue calling a person who has revoked consent or asked not to be called.
- Spoof, falsify or obscure calling line identification, or evade STIR/SHAKEN attestation.
- Exceed the abandoned-call limits set by the FTC, Ofcom or the CRTC.
- Support fraud, impersonation, scam calling, harassment or threats.
- Circumvent carrier or network protections, or interfere with the operation of any
telecommunications network.
03What we expect of you
- Maintain records of consent where the law requires it.
- Screen against the relevant do-not-call registers before dialling.
- Honour revocation promptly, and in the United States within 10 business days.
- Present accurate caller identification.
- Monitor your own abandonment rate against the limit that applies to you.
04Reporting misuse
If you believe AMD Cop is being used in breach of this policy, report it to the abuse
contact below. We investigate every report we receive.
Write to contact@digitalker.uk with the detail
you have, including numbers and timestamps where you can.
Still to confirm. A dedicated abuse address rather than the general
contact address, and a stated response time. Carriers look for both.
05Enforcement
Where we have a contractual relationship with you, breach of this policy is a breach of
the agreement and we may suspend support or terminate it. Where the deployment is
self-managed and we have no such relationship, our remedies are limited, and we will
cooperate with lawful requests from carriers and regulators.
We report unlawful activity to the relevant authority where the law requires it.
