Connecting
AMD Cop is answering-machine detection software published by DigiTalker Ltd, a company registered in England and Wales, company number 16279329, VAT GB 487 2019 75. Throughout this policy we means DigiTalker Ltd and you means a visitor to this website or a customer who has licensed the software.
| Registered office | Unity House, Fletcher Street, Bolton, England, BL3 6NE |
| United States office | 5904 Jessamine St, STE A15, Houston, TX 77081 |
| Contact | contact@digitalker.uk · +44 7468 327682 · +1 917 730 4364 |
The single most important fact about our data position is this: AMD Cop runs on infrastructure you operate. Call audio is classified in your own environment and never reaches us. We are not a carrier, we do not route your calls, and we do not receive, store or process the personal data of the people your agents ring.
For the personal data described in this policy, which is limited to website visitors and customer contacts, we act as the controller.
For call audio and the personal data of called parties, you are the controller and we are neither controller nor processor, because that data never comes into our possession. Classification happens inside your deployment boundary. If you take the vendor-operated deployment described in our terms, that position changes and a separate data processing agreement applies.
| Category | What it is | Why |
|---|---|---|
| Contact details | Name, work email, company, phone if you give it, and what you tell us in the enquiry form | To answer your enquiry and, if you become a customer, to support you |
| Customer records | Billing contact, licence and support correspondence | To perform the contract and meet our accounting obligations |
| Website technical data | IP address, browser and device type, pages requested, referring page | To serve the site, keep it secure and understand which pages are useful |
| Support diagnostics | Logs or configuration you choose to send us when raising a support case | To reproduce and resolve the issue |
We do not collect call audio, call recordings, dialled numbers, called-party names or any other personal data belonging to the people your campaigns contact. If you send us a recording as part of a support case, treat it as your disclosure, redact it first, and see the retention section below.
Where UK or EU GDPR applies we rely on:
| Data | Retention |
|---|---|
| Enquiries that do not become customers | 24 months from last contact |
| Customer records | Duration of the contract, then 7 years for accounting |
| Support diagnostics | 90 days after the case closes |
| Website technical logs | 30 days |
Anything you deliberately send us for a support case is deleted on the schedule above or sooner on request.
We do not sell personal data and we do not share it for cross-context behavioural advertising. We use a small number of processors to run the business, each under a written contract:
We operate from the United Kingdom and maintain a United States office in Texas. Where personal data moves outside the UK or the EEA we rely on adequacy regulations where they exist, and on the UK International Data Transfer Addendum or Standard Contractual Clauses where they do not.
This concerns only the limited categories listed above. It does not concern your call audio, which does not move at all.
You have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent. You may complain to the Information Commissioner's Office at ico.org.uk.
Depending on your state, you may have the right to know what is collected, to delete it, to correct it, to opt out of sale or sharing, and not to be discriminated against for exercising those rights. We do not sell or share personal data as those terms are defined under the CCPA as amended.
Under PIPEDA you may request access to your personal information and challenge its accuracy. You may complain to the Office of the Privacy Commissioner of Canada.
To exercise any of these, write to the address in the contact section. We respond within 30 days, or one month where UK GDPR applies.
We apply access controls, encryption in transit, and the principle of least privilege to the limited data we hold. We keep a record of any breach of safeguards involving personal data under our control, as PIPEDA requires, and we notify the relevant regulator and affected individuals where the law requires it.
Security of your own deployment, including the call recordings that stay inside it, is yours to manage. The software is open to inspection so your security team can verify what it does.
This site uses only what is needed to serve the pages. It sets no advertising cookies and runs no cross-site tracking.
Questions about this policy, or a request to exercise your rights, in writing to:
DigiTalker Ltd
Unity House, Fletcher Street, Bolton, England, BL3 6NE
contact@digitalker.uk
For requests relating to the United States, you may also write to 5904 Jessamine St, STE A15, Houston, TX 77081.